Service & Support

Incredible service and support, for you and your travelers.

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24/7/365 Support

Our global agent team is available around the clock for you and your travelers, with under 5-minute response times.

Screenshot of sample traveler support chat communication displaying custom trip booking support
Screenshot of sample traveler support email communication for proactive trip check-in

Regular Trip Check-ins

Our agents check in with travelers at key intervals to ensure their trip is going smoothly.

Proactive Trip Disruption Services

If a trip is disrupted, our travel agent team will contact the traveler and handle rebooking to get their trip back on track.

Screenshot of sample traveler support email communication for proactive trip disruption services

Dedicated Onboarding

Onboarding and implementation team ensures you’re set up with your preferred rates and policy rules.

Screenshot of advanced policy rule customization to recreate flight booking  travel policy rules within Pana

Average hours saved per month per coordinator.

Our travelers always thank us for how easy it is to work with Pana.
Cassandra W., Recruiter, Strava

It's almost effortless to use and the folks at Pana are super professional and always accommodating. An A+ from us!
Stacy C., Recruiter, Domino Data Lab

Working with Pana offered a way for us to ensure a consistent traveler experience across regions and time zones, while adding to the personalized experience and human touch we value as a company.
Laurie D., Head of Talent, Logitech
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Partners & Integrations

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Companies big and small trust Pana with their mission-critical travel.

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